Customer service has always been an integral part of any company that provides services or facilities to the public. But as a company grows, it becomes a challenge to find the most suitable agency to cater to every customer’s complaints, requests, and queries. This is where AI chatbots come in to save the day for these businesses. Not only do chatbots provide customers with quick responses to their queries, but they also help lessen the stress on the company. Hence, we have compiled the top 20 chatbots for customer service and marketing to aid your business.
1. Zowie
Zowie is a customer service chatbot that has been designed for e-commerce businesses. It answers any questions from customers in over 40 languages, reaching a larger consumer base. The chatbot provides personalised assistance to the customers, recommends how to improve the current automation, and can be integrated with different software like Instagram, WhatsApp, Facebook Messenger, etc.
2. HubSpot CRM
HubSpot is a growth management or customer relationship management service for businesses and companies that strengthen their customer support, marketing, and sales with many features, including email tracking, chatbots, and a meeting scheduler. The platform also allows a company to view all previous interactions with a customer or the company’s entire history with the customer, such as phone calls, chat conversations, and emails.
3. Bold 360
Bold 360 is a live chat platform that uses NLP, or natural learning, to learn about customers and make the conversation personalised for all customers. The AI also allows customers to self-serve by using a dynamic search bar that can be optimised with the chatbot for better engagement.
4. Zoho SalesIQ
Zoho SalesIQ provides its users with live chat, visitor tracking, and analytics services, making it a successful engagement platform. These capabilities allow the companies to know their customers in-depth, engage them, and support them in real time, giving the platform a reputation for increasing customer interaction and enhancing sales.
5. Intercom
Intercom provides companies with three classifications: conversational engagement, support, and marketing. The AI has been made easily accessible with their iOS and Android apps, which help consumers access information whenever they want and wherever they are. Some of the features of the chatbot are personalised assistance, integration with other tools, and data collection, among many others.
6. Ultimate
With the use of over 109 languages, Ultimate has been considered a global leader when it comes to customer support automation. It allows businesses to build a smoother and more efficient conversation flow with their customers and helps them deliver faster and better customer support. The platform is also GFPR and SOC2 type 2 compliant, making it safe and secure.
7. Netomi
Netomi has been powered with NLU, or natural language understanding, which has been trained using previous messages and can solve many cases across omni-channels, such as chat, email, social, etc. Moreover, the bot has intelligent routing, which means it can divert customer queries to the right human agent by understanding the nature of the query.
8. Jitbit Helpdesk
The helpdesk can be used for various tasks, ranging from assigning tickets to different agents, sending auto-responses, and identifying and managing tickets that have not been responded to to escalate them. The chatbot also integrates with emails, which helps businesses convert the queries in incoming emails into tickets, making customer support more efficient.
9. Kommunicate
Kommunicate is an extremely productive chatbot that assigns free tickets to agents after analysing incoming customer communications. The automation feature of the platform is also helpful in lead generation, or more precisely, lead collection forms, which in turn help businesses gather important customer details.
10. Giosg
Giosg’s no-code AI chatbot has improved service and provided better customer support. The platform helps users start conversations without hassle, ask questions easily, capture good leads, and recommend products day and night before connecting customers with the right agent. The bot also allows businesses to customise it according to their brand and needs; they can change the bot’s appearance, behaviour, flow of the conversation, etc.
11. Answer Bot
Zendesk’s answer bot offers customer support by providing automated responses to the queries and questions sent in by customers, and it does so in a ticketing system. The bot can be accessed in 18 different languages and works across different messaging apps, chat platforms, and email platforms.
12. Botsonic
The no-code AI chatbot Botsonic has revolutionised the game for AI chatbots by allowing businesses to form and teach their own ChatGPT-driven chatbots according to their own requirements and based on their own data. This can be done in two different ways: first, either upload a document containing the data or, second, paste your website links.
13. Drift
The AI chatbot Drift allows companies and businesses to interact with their customer base or potential consumers in real-time on the company’s website. This, in turn, helps them recognise potential leads that can then be transferred to human agents for further interaction through chat, phone, or face-to-face meetings.
14. Ushur
Ushur has been developed specifically for companies with high customer contact, which means those companies that offer excessive direct support to their customers, such as insurance, finance, and logistics. The chatbot can extract data, meaning it can learn from it and advance accordingly.
15. Freddy AI
Designed by Freshworks, a CRM platform, the chatbot provided automated responses to customer queries and questions in over 47 languages. The bot is known to work across messaging apps and chat. Additionally, the chatbot has been designed to understand the context of the conversation and natural language, making the communication more human-like.
16. Einstein
Salesforce’s Einstein is known for its personalised assistance, streamlining workflow, and driving sales for the company. The chatbot can be used as an add-on if a company already uses Salesforce; otherwise, the service is paid for. Furthermore, the chatbot can analyse and predict, which can assist in anticipating the customers’ needs, providing recommendations, and offering effective solutions.
17. Chatfuel
Unlike the other chatbots mentioned, Chatfuel is specifically an AI chatbot for Facebook Messenger that a company can install on its Facebook account. Chatfuel’s simple step-by-step guide for building a chatbot makes it so anyone, even those without any prior knowledge of bot-building, can build the chatbot easily. The bot also provides its users with different templates depending on their needs.
18. IBM Watson Assistant
IBM’s Watson assistant enables businesses and companies to create chatbots that cater to their needs. They can participate in natural language conversations with customers to solve, recommend, and answer their queries. The chatbot can also learn from interactions with customers, which in turn helps improve its responses and accuracy over time.
19. LivePerson
LivePerson AI chatbots allow companies and businesses to interact with their consumer base through various digital channels, like websites, messaging apps, and much more. With the ‘Intent Manager’ feature, the users can access real-time data about consumer intent, helping them understand which decisions need to be improved and which intents can be easily automated.
20. Ada
Ada provides users with an advanced analytical chatbot that can monitor its own performance and break it down for them. This analysis includes metrics related to customer satisfaction, average handling time, and the abandonment rate of the customers, that is, how many customers left or quit before completing the task intended. This can be highly important for a business, as this information can improve the bot’s work and optimise the consumer experience.
